Aloha Rachelle, Thank you for choosing Ranch ^_^ I am so sorry for any inconvenience caused first. For the frets, when we ship the ukuleles to Amazon, our QC will check EVERY details of the uke to make sure there are no flaws on it. Of course the fret edges are very smooth at that time. But due to the natural properties of wood’s thermal expansion and contraction, the uke’s frets may have some bow in cold/dry situations. But It’s very soft and easy to fix, just use the nail file to smooth\polish it. We always stand behind our products, any further issues please let us know~ Cheer up, Yours Ranch
